Last Updated: 05 / 12 / 2025
This document sets out the Hotel D'North Star Privacy Policy and answers your questions regarding how we respect and treat the information you provide to us.
Hotel D'North Star is located at: 28-33, Jalan Utara, Bandar Prima Square, 9000 Sandakan, Sabah, Malaysia.
There are two categories of information we collect:
General Information: This is anonymous data that we use to analyze trends, gather broad demographic information, and help us understand your needs so we can improve the quality of your stay. General information includes the number of room nights booked, guest demographics (age, gender), and origin.
Personal Information: This is any information that personally identifies you. When you make a reservation or check-in, we will ask for personal details such as your name, home address, contact number, and payment method. We will also take a copy of your Identification Card (IC) or Passport as required by local law. We may also obtain your credit card details and information regarding room preferences, disabilities, or specific dietary requirements.
Where sensitive information is concerned, Hotel D'North Star takes strict precautions regarding access and usage. Generally, sensitive information will not be used or disclosed for any purpose other than that for which it was collected, unless you provide consent.
If we need to disclose sensitive information to third parties (e.g., medical services or security contractors), we will seek your consent, except where such disclosure is required by law or requested by police authorities.
If you do not provide us with Personal Information that we consider essential (such as valid identification upon check-in), we regret that we may have no choice but to decline your reservation.
We also reserve the right to request identification from visitors claiming to visit guests at our property. We reserve the right to remove or exclude any person who is unable or unwilling to provide identification to show they are registered or authorized to be on the premises.
If you wish to stay with us on an anonymous basis, we may be able to accommodate your request, though we do not guarantee it. If we accept an anonymous stay:
You will not be able to make a booking in advance.
You must pay for accommodation in full at the time of check-in.
You must leave a cash security bond (refunded upon departure, provided the room is in order and all services are paid for).
We collect information for essential purposes, including:
Security and Billing: To identify you, ensure we are paid for services, and contact you during your stay (e.g., transferring calls, notifying you of visitors).
Guest Experience: To meet or exceed your expectations. For example, knowing your room preferences allows us to allocate the best possible room for you.
Comfort and Safety: Information regarding disabilities or health conditions allows our staff to select appropriate rooms and assists emergency services in the event of an emergency.
We may use your Personal Information to update you on news, events, and special promotions at Hotel D'North Star. This is usually done via email. You may opt-out of these communications at any time.
We may share General Information (anonymous) with partners or travel agencies. However, we will not share your Personal Information with third parties outside of Hotel D'North Star and government agencies, except as stated in this policy.
Exceptions for Disclosure:
Credit Reporting: If you do not pay your account on time or act in an unlawful manner, we may provide this information to credit reporting agencies, government agencies, or hotel association bodies for recovery action.
Legal Requirements: We may disclose information if required by law, to assist law enforcement, to protect our rights or property, or to lessen a serious threat to a person's health or safety.
Where Hotel D'North Star contracts with third-party service providers (e.g., IT support, laundry services) who may have access to Personal Information, we make reasonable efforts to ensure they:
Keep your information secure.
Use the information only for the specific purpose of the contract.
Prevent unauthorized access or disclosure.
We take precautions to protect the security of your Personal Information, including:
Password protection using industry-standard encryption.
Secure storage of physical documents.
Restricting access to Personal Information only to employees who need it to perform their job duties.
You have the right to request access to the Personal Information we hold about you. We may require proof of identity before releasing this information.
If you wish to update, correct, or delete any Personal Information you have provided to us, please contact us at: Email: hoteldnorthstar@gmail.com
By making a booking, staying with us, or using our services, you agree to our use of your Personal Information in accordance with this privacy policy. Hotel D'North Star reviews its privacy policy periodically and reserves the right to modify it at any time.
If you have questions regarding this policy, or if you feel that Hotel D'North Star has not treated your Personal Information in accordance with this policy or applicable laws, please contact the Management at:
Hotel D'North Star Address: 28-33, Jalan Utara, Bandar Prima Square, 9000 Sandakan, Sabah, Malaysia. Phone: +60 89-229 977 / +60 12-801 1993 Email: hoteldnorthstar@gmail.com