{"id":2642,"date":"2026-01-29T09:25:35","date_gmt":"2026-01-29T09:25:35","guid":{"rendered":"https:\/\/hoteldnorthstar.com\/?page_id=2642"},"modified":"2026-01-29T09:26:57","modified_gmt":"2026-01-29T09:26:57","slug":"cancellation-and-refund-policy","status":"publish","type":"page","link":"https:\/\/hoteldnorthstar.com\/index.php\/cancellation-and-refund-policy\/","title":{"rendered":"Cancellation and Refund Policy"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"2642\" class=\"elementor elementor-2642\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7ed881c6 e-con-full e-flex e-con e-parent\" data-id=\"7ed881c6\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6e073773 elementor-widget elementor-widget-patara-banner-slider\" data-id=\"6e073773\" data-element_type=\"widget\" id=\"restaurant\" data-widget_type=\"patara-banner-slider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<header class=\"header slider-fade cd-intro-type-slider\">\n\t\t\t<div class=\"owl-carousel owl-theme\" data-carousel-autoplay=\"false\" data-carousel-speed=\"500\" data-carousel-timeout=\"5000\" data-carousel-nav=\"true\" data-rtl=\"false\" data-carousel-dots=\"false\" data-carousel-dots-mobile=\"false\" >\n\t\t\t\t<!-- The opacity on the image is made with \"data-overlay-dark=\"number\". You can change it using the numbers 0-9 -->\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"text-center item bg-img bg-img-c\" data-overlay-dark=\"2\" data-background=\"https:\/\/hoteldnorthstar.com\/wp-content\/uploads\/2026\/01\/hotel-d-north-star-2-scaled.jpg\">\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"v-middle caption\">\n\t\t\t\t\t\t\t<div class=\"container\">\n\t\t\t\t\t\t\t\t<div class=\"row\">\n\t\t\t\t\t\t\t\t\t<div class=\"col-md-12 offset-0\">\n\t\t\t\t\t\t\t\t\t\t<div class=\"o-hidden\">\n\t\t\t\t\t\t\t\t\t\t    \t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<h4 class=\"pt-slider-title1-class\">Hotel D&#039;North Star<\/h4>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<h1 class=\"pt-slider-title2-class\">Cancellation and Refund Policy<\/h1>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t<\/div>\n        <\/header>\n\t\t\n\t\t        <!-- button scroll -->\n        <a href=\"#spa\" data-scroll-nav=\"1\" class=\"mouse smoothscroll\">\n            <span class=\"mouse-icon\">\n                <span class=\"mouse-wheel\"><\/span>\n            <\/span>\n        <\/a>\t\n\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-899a3a2 e-flex e-con-boxed e-con e-parent\" data-id=\"899a3a2\" data-element_type=\"container\" id=\"spa\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-1a80bb0a e-con-full e-flex e-con e-child\" data-id=\"1a80bb0a\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-643c1dae elementor-widget elementor-widget-patara-title\" data-id=\"643c1dae\" data-element_type=\"widget\" data-widget_type=\"patara-title.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t<div class=\"sub-title border-bot-light\">\n\t\t\tDiscover<\/h4><\/div>\n\t\t\t\t\t\n\t\t\t\n        \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-3265ece9 e-con-full e-flex e-con e-child\" data-id=\"3265ece9\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7ed46396 elementor-widget elementor-widget-patara-title\" data-id=\"7ed46396\" data-element_type=\"widget\" data-widget_type=\"patara-title.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\n\t\t\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\n\t\t\t<div class=\"section-text text-left black\"><p><h1 data-path-to-node=\"5\">Cancellation and Refund Policy<\/h1><p data-path-to-node=\"6\"><b data-path-to-node=\"6\" data-index-in-node=\"0\">Last Updated:<\/b> 05 \/ 12 \/2025<\/p><p data-path-to-node=\"7\">At <b data-path-to-node=\"7\" data-index-in-node=\"3\">Hotel D'North Star<\/b>, we value your patronage and understand that plans can change. This Cancellation and Refund Policy outlines the terms under which reservations may be cancelled and refunds issued.<\/p><p data-path-to-node=\"8\">By making a reservation with us, you acknowledge and agree to the terms below.<\/p><h3 data-path-to-node=\"9\">1. Cancellation Deadlines and Fees<\/h3><p data-path-to-node=\"10\">The cancellation policy varies depending on the type of rate you have booked (e.g., Flexible Rate, Non-Refundable Rate, or Promotional Rate). Please check your booking confirmation for specific terms. In general, the following standard rules apply:<\/p><ul data-path-to-node=\"11\"><li><p data-path-to-node=\"11,0,0\"><b data-path-to-node=\"11,0,0\" data-index-in-node=\"0\">Standard\/Flexible Bookings:<\/b><\/p><ul data-path-to-node=\"11,0,1\"><li><p data-path-to-node=\"11,0,1,0,0\"><b data-path-to-node=\"11,0,1,0,0\" data-index-in-node=\"0\">Free Cancellation:<\/b> Cancellations made <b data-path-to-node=\"11,0,1,0,0\" data-index-in-node=\"38\">48 hours<\/b> (2 days) or more prior to the scheduled check-in date will receive a full refund.<\/p><\/li><li><p data-path-to-node=\"11,0,1,1,0\"><b data-path-to-node=\"11,0,1,1,0\" data-index-in-node=\"0\">Late Cancellation:<\/b> Cancellations made less than <b data-path-to-node=\"11,0,1,1,0\" data-index-in-node=\"48\">48 hours<\/b> prior to the scheduled check-in date will be charged a penalty fee equivalent to <b data-path-to-node=\"11,0,1,1,0\" data-index-in-node=\"138\">one (1) night's room rate<\/b>. The remaining balance (if any) will be refunded.<\/p><\/li><\/ul><\/li><li><p data-path-to-node=\"11,1,0\"><b data-path-to-node=\"11,1,0\" data-index-in-node=\"0\">Non-Refundable Bookings:<\/b><\/p><ul data-path-to-node=\"11,1,1\"><li><p data-path-to-node=\"11,1,1,0,0\">Reservations made under \"Non-Refundable\" or \"Advance Purchase\" rates cannot be cancelled or modified.<\/p><\/li><li><p data-path-to-node=\"11,1,1,1,0\">If you cancel a Non-Refundable booking, <b data-path-to-node=\"11,1,1,1,0\" data-index-in-node=\"40\">100% of the booking amount<\/b> will be forfeited and no refund will be issued.<\/p><\/li><\/ul><\/li><\/ul><h3 data-path-to-node=\"12\">2. No-Show Policy<\/h3><p data-path-to-node=\"13\">If you fail to arrive at the hotel on the scheduled check-in date (\"No-Show\") and have not cancelled your reservation in advance:<\/p><ul data-path-to-node=\"14\"><li><p data-path-to-node=\"14,0,0\">The entire reservation will be considered cancelled.<\/p><\/li><li><p data-path-to-node=\"14,1,0\"><b data-path-to-node=\"14,1,0\" data-index-in-node=\"0\">100% of the total booking amount<\/b> will be charged\/forfeited.<\/p><\/li><li><p data-path-to-node=\"14,2,0\">No refunds or credits will be issued for No-Shows.<\/p><\/li><\/ul><h3 data-path-to-node=\"15\">3. Early Departure<\/h3><p data-path-to-node=\"16\">If you choose to check out earlier than your scheduled departure date, the hotel reserves the right to charge for the full period of the original reservation. Refunds for unused nights are at the sole discretion of Hotel D'North Star management.<\/p><h3 data-path-to-node=\"17\">4. Refund Processing<\/h3><ul data-path-to-node=\"18\"><li><p data-path-to-node=\"18,0,0\"><b data-path-to-node=\"18,0,0\" data-index-in-node=\"0\">Processing Time:<\/b> Eligible refunds will be processed by Hotel D'North Star within <b data-path-to-node=\"18,0,0\" data-index-in-node=\"81\">7 to 14 working days<\/b> from the date of cancellation approval.<\/p><\/li><li><p data-path-to-node=\"18,1,0\"><b data-path-to-node=\"18,1,0\" data-index-in-node=\"0\">Bank Timelines:<\/b> Please note that after we initiate the refund, it may take additional time (depending on your card issuing bank) for the funds to reflect in your account.<\/p><\/li><li><p data-path-to-node=\"18,2,0\"><b data-path-to-node=\"18,2,0\" data-index-in-node=\"0\">Transaction Fees:<\/b> Refunds are generally made to the original method of payment (e.g., credit card). Please note that administration or bank processing fees incurred during the original transaction may be deducted from the refund amount where applicable.<\/p><\/li><\/ul><h3 data-path-to-node=\"19\">5. Force Majeure<\/h3><p data-path-to-node=\"20\">In the event of natural disasters, government-mandated travel bans, or other uncontrollable circumstances (\"Force Majeure\"):<\/p><ul data-path-to-node=\"21\"><li><p data-path-to-node=\"21,0,0\">The hotel may offer a <b data-path-to-node=\"21,0,0\" data-index-in-node=\"22\">date change<\/b> or a <b data-path-to-node=\"21,0,0\" data-index-in-node=\"39\">Credit Voucher<\/b> for future stays instead of a cash refund, subject to management approval.<\/p><\/li><\/ul><h3 data-path-to-node=\"22\">6. Contact for Cancellations<\/h3><p data-path-to-node=\"23\">To cancel or modify a reservation, please contact us immediately:<\/p><p data-path-to-node=\"24\"><b data-path-to-node=\"24\" data-index-in-node=\"0\">Hotel D'North Star<\/b> <b data-path-to-node=\"24\" data-index-in-node=\"19\">Address:<\/b> 28-33, Jalan Utara, Bandar Prima Square, 9000 Sandakan, Sabah, Malaysia. <b data-path-to-node=\"24\" data-index-in-node=\"101\">Phone:<\/b> +60 89-229 977 \/ +60 12-801 1993 <b data-path-to-node=\"24\" data-index-in-node=\"141\">Email:<\/b> hoteldnorthstar@gmail.com<\/p><\/p><\/div>\n        \n\t\t\t\n        \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-6f8d9d44 e-con-full e-flex e-con e-parent\" data-id=\"6f8d9d44\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Hotel D&#039;North Star Cancellation and Refund Policy Discover Cancellation and Refund Policy Last Updated: 05 \/ 12 \/2025 At Hotel D&#8217;North Star, we value your patronage and understand that plans can change. This Cancellation and Refund Policy outlines the terms under which reservations may be cancelled and refunds issued. By making a reservation with us, you acknowledge and agree to<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":"","_links_to":"","_links_to_target":""},"class_list":["post-2642","page","type-page","status-publish","hentry"],"meta_box":[],"_links":{"self":[{"href":"https:\/\/hoteldnorthstar.com\/index.php\/wp-json\/wp\/v2\/pages\/2642","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/hoteldnorthstar.com\/index.php\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/hoteldnorthstar.com\/index.php\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/hoteldnorthstar.com\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/hoteldnorthstar.com\/index.php\/wp-json\/wp\/v2\/comments?post=2642"}],"version-history":[{"count":4,"href":"https:\/\/hoteldnorthstar.com\/index.php\/wp-json\/wp\/v2\/pages\/2642\/revisions"}],"predecessor-version":[{"id":2646,"href":"https:\/\/hoteldnorthstar.com\/index.php\/wp-json\/wp\/v2\/pages\/2642\/revisions\/2646"}],"wp:attachment":[{"href":"https:\/\/hoteldnorthstar.com\/index.php\/wp-json\/wp\/v2\/media?parent=2642"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}