{"id":2648,"date":"2026-01-29T09:31:51","date_gmt":"2026-01-29T09:31:51","guid":{"rendered":"https:\/\/hoteldnorthstar.com\/?page_id=2648"},"modified":"2026-01-29T09:32:44","modified_gmt":"2026-01-29T09:32:44","slug":"delivery-policy","status":"publish","type":"page","link":"https:\/\/hoteldnorthstar.com\/index.php\/delivery-policy\/","title":{"rendered":"Delivery Policy"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"2648\" class=\"elementor elementor-2648\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7ed881c6 e-con-full e-flex e-con e-parent\" data-id=\"7ed881c6\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6e073773 elementor-widget elementor-widget-patara-banner-slider\" data-id=\"6e073773\" data-element_type=\"widget\" id=\"restaurant\" data-widget_type=\"patara-banner-slider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<header class=\"header slider-fade cd-intro-type-slider\">\n\t\t\t<div class=\"owl-carousel owl-theme\" data-carousel-autoplay=\"false\" data-carousel-speed=\"500\" data-carousel-timeout=\"5000\" data-carousel-nav=\"true\" data-rtl=\"false\" data-carousel-dots=\"false\" data-carousel-dots-mobile=\"false\" >\n\t\t\t\t<!-- The opacity on the image is made with \"data-overlay-dark=\"number\". You can change it using the numbers 0-9 -->\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"text-center item bg-img bg-img-c\" data-overlay-dark=\"2\" data-background=\"https:\/\/hoteldnorthstar.com\/wp-content\/uploads\/2026\/01\/hotel-d-north-star-18-scaled.jpg\">\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"v-middle caption\">\n\t\t\t\t\t\t\t<div class=\"container\">\n\t\t\t\t\t\t\t\t<div class=\"row\">\n\t\t\t\t\t\t\t\t\t<div class=\"col-md-12 offset-0\">\n\t\t\t\t\t\t\t\t\t\t<div class=\"o-hidden\">\n\t\t\t\t\t\t\t\t\t\t    \t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<h4 class=\"pt-slider-title1-class\">Hotel D&#039;North Star<\/h4>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<h1 class=\"pt-slider-title2-class\">Delivery Policy<\/h1>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t<\/div>\n        <\/header>\n\t\t\n\t\t        <!-- button scroll -->\n        <a href=\"#spa\" data-scroll-nav=\"1\" class=\"mouse smoothscroll\">\n            <span class=\"mouse-icon\">\n                <span class=\"mouse-wheel\"><\/span>\n            <\/span>\n        <\/a>\t\n\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-899a3a2 e-flex e-con-boxed e-con e-parent\" data-id=\"899a3a2\" data-element_type=\"container\" id=\"spa\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-1a80bb0a e-con-full e-flex e-con e-child\" data-id=\"1a80bb0a\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-643c1dae elementor-widget elementor-widget-patara-title\" data-id=\"643c1dae\" data-element_type=\"widget\" data-widget_type=\"patara-title.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t<div class=\"sub-title border-bot-light\">\n\t\t\tDiscover<\/h4><\/div>\n\t\t\t\t\t\n\t\t\t\n        \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-3265ece9 e-con-full e-flex e-con e-child\" data-id=\"3265ece9\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7ed46396 elementor-widget elementor-widget-patara-title\" data-id=\"7ed46396\" data-element_type=\"widget\" data-widget_type=\"patara-title.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\n\t\t\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\n\t\t\t<div class=\"section-text text-left black\"><p><h1 data-path-to-node=\"3\">Delivery Policy<\/h1><p data-path-to-node=\"4\"><b data-path-to-node=\"4\" data-index-in-node=\"0\">Last Updated:<\/b> 05 \/ 12 \/ 2025<\/p><p data-path-to-node=\"5\">At <b data-path-to-node=\"5\" data-index-in-node=\"3\">Hotel D'North Star<\/b>, we are committed to ensuring that your booking process is smooth and that your room is ready for your arrival. As we provide accommodation services rather than physical goods, our \"Delivery Policy\" outlines how your reservation is confirmed and how our services are rendered.<\/p><h3 data-path-to-node=\"6\">1. Delivery of Booking Confirmation<\/h3><p data-path-to-node=\"7\">Upon successfully completing a payment for a reservation via our website (<a class=\"ng-star-inserted\" href=\"https:\/\/www.hoteldnorthstar.com\" target=\"_blank\" rel=\"noopener\" data-hveid=\"0\" data-ved=\"0CAAQ_4QMahgKEwj7i7ighbCSAxUAAAAAHQAAAAAQhgQ\">www.hoteldnorthstar.com<\/a>):<\/p><ul data-path-to-node=\"8\"><li><p data-path-to-node=\"8,0,0\"><b data-path-to-node=\"8,0,0\" data-index-in-node=\"0\">Instant Confirmation:<\/b> You will receive an on-screen confirmation of your payment and booking details immediately.<\/p><\/li><li><p data-path-to-node=\"8,1,0\"><b data-path-to-node=\"8,1,0\" data-index-in-node=\"0\">Email Confirmation:<\/b> An official booking confirmation email (E-Receipt\/Voucher) will be sent to the email address you provided during the booking process within <b data-path-to-node=\"8,1,0\" data-index-in-node=\"160\">30 minutes<\/b> of the transaction.<\/p><\/li><li><p data-path-to-node=\"8,2,0\"><b data-path-to-node=\"8,2,0\" data-index-in-node=\"0\">Troubleshooting:<\/b> If you do not receive a confirmation email within this timeframe, please check your \"Spam\" or \"Junk\" folder. If it is still missing, please contact us immediately at <b data-path-to-node=\"8,2,0\" data-index-in-node=\"183\">hoteldnorthstar@gmail.com<\/b> or <b data-path-to-node=\"8,2,0\" data-index-in-node=\"212\">+60 89-229 977<\/b> to verify your booking status.<\/p><\/li><\/ul><h3 data-path-to-node=\"9\">2. Delivery of Service (Check-in)<\/h3><p data-path-to-node=\"10\">The service (accommodation) is delivered to you physically at the hotel premises upon Check-in.<\/p><ul data-path-to-node=\"11\"><li><p data-path-to-node=\"11,0,0\"><b data-path-to-node=\"11,0,0\" data-index-in-node=\"0\">Location:<\/b> Hotel D'North Star, 28-33, Jalan Utara, Bandar Prima Square, 9000 Sandakan, Sabah, Malaysia.<\/p><\/li><li><p data-path-to-node=\"11,1,0\"><b data-path-to-node=\"11,1,0\" data-index-in-node=\"0\">Check-in Procedure:<\/b> Please present your <b data-path-to-node=\"11,1,0\" data-index-in-node=\"40\">Booking Confirmation (digital or printed)<\/b> and a valid <b data-path-to-node=\"11,1,0\" data-index-in-node=\"94\">Identification Card (IC) or Passport<\/b> at the reception desk upon arrival.<\/p><\/li><li><p data-path-to-node=\"11,2,0\"><b data-path-to-node=\"11,2,0\" data-index-in-node=\"0\">Check-in Time:<\/b> Standard check-in time is from <b data-path-to-node=\"11,2,0\" data-index-in-node=\"46\">14:00 (2:00 PM)<\/b> onwards.<\/p><\/li><li><p data-path-to-node=\"11,3,0\"><b data-path-to-node=\"11,3,0\" data-index-in-node=\"0\">Check-out Time:<\/b> Standard check-out time is by <b data-path-to-node=\"11,3,0\" data-index-in-node=\"46\">12:00 (12:00 PM)<\/b> on your departure date.<\/p><\/li><\/ul><h3 data-path-to-node=\"12\">3. Room Availability<\/h3><p data-path-to-node=\"13\">We guarantee the availability of the room category you booked for the dates specified in your confirmation. In the unlikely event that your specific room category is unavailable due to unforeseen circumstances, we will upgrade you to a higher room category at no extra cost or offer an alternative solution in accordance with our Terms and Conditions.<\/p><h3 data-path-to-node=\"14\">4. Contact Information<\/h3><p data-path-to-node=\"15\">For any inquiries regarding the status of your booking or delivery of service, please contact us:<\/p><p data-path-to-node=\"16\"><b data-path-to-node=\"16\" data-index-in-node=\"0\">Hotel D'North Star<\/b> <b data-path-to-node=\"16\" data-index-in-node=\"19\">Phone:<\/b> +60 89-229 977 \/ +60 12-801 1993 <b data-path-to-node=\"16\" data-index-in-node=\"59\">Email:<\/b> hoteldnorthstar@gmail.com<\/p><\/p><\/div>\n        \n\t\t\t\n        \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-6f8d9d44 e-con-full e-flex e-con e-parent\" data-id=\"6f8d9d44\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Hotel D&#039;North Star Delivery Policy Discover Delivery Policy Last Updated: 05 \/ 12 \/ 2025 At Hotel D&#8217;North Star, we are committed to ensuring that your booking process is smooth and that your room is ready for your arrival. As we provide accommodation services rather than physical goods, our &#8220;Delivery Policy&#8221; outlines how your reservation is confirmed and how our<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":"","_links_to":"","_links_to_target":""},"class_list":["post-2648","page","type-page","status-publish","hentry"],"meta_box":[],"_links":{"self":[{"href":"https:\/\/hoteldnorthstar.com\/index.php\/wp-json\/wp\/v2\/pages\/2648","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/hoteldnorthstar.com\/index.php\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/hoteldnorthstar.com\/index.php\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/hoteldnorthstar.com\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/hoteldnorthstar.com\/index.php\/wp-json\/wp\/v2\/comments?post=2648"}],"version-history":[{"count":4,"href":"https:\/\/hoteldnorthstar.com\/index.php\/wp-json\/wp\/v2\/pages\/2648\/revisions"}],"predecessor-version":[{"id":2652,"href":"https:\/\/hoteldnorthstar.com\/index.php\/wp-json\/wp\/v2\/pages\/2648\/revisions\/2652"}],"wp:attachment":[{"href":"https:\/\/hoteldnorthstar.com\/index.php\/wp-json\/wp\/v2\/media?parent=2648"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}